FAQ

FAQ

1. NEED TO CONTACT US?
You can reach us at any time by email: lizaseguy@gmail.com
Our office address is: 15 Bis rue des Cataplas, 69400 GLEIZE
And of course, you can find us everywhere on Facebook, Instagram and Pinterest.

2. DELIVERY, TURNAROUND & COST
We endeavour to ship orders out within 72 hours (business days) from when the order is placed. 
All orders are sent via a tracked service and signature is required upon delivery. We ship to all countries, excluding Russia.

3. CAN I RETURN AN ITEM?
Of course you can. If you wish to return of exchange your item(s) then please send them back to us within 15 days. Please be aware that we cannot pay for shipping back. Also, please obtain a certificate of posting as sometimes posts get lost.

4) SOMETHING IS MISSING IN MY ORDER
If you find a discrepancy please email us at info.ohmywool@gmail.com and we'll resolve the issue immediately.

5) I NEED HELP WITH MY WEAVING/KNITTING!
The easiest way to get some tips is to check our video tutorials here. They're designed to be easy to follow and should set you off on the right path ;)